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Liz_A's avatar
Liz_A
Super User
15 hours ago

Balance Sheet out of balance case # 03257179

This case has been going back and forth for two months and is not resolved. The balance sheet account for Retained Earnings is out of balance as at 01/07/2023 by $9,090.90. I keep being asked to do things which I do and nothing fixes it. It needs fixing by MYOB but I can't seem to get this done - just keep getting another email asking repeated questions that I continue to answer. It is maddening and I have asked for it to be escalated several times without success. It is out of balance. MYOB please fix it because my client and I are not programmers.

Regards

Liz

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    15 hours ago

    Hi Liz_A,

     

    Sorry this has been going round in circles for two months. You shouldn’t have to keep repeating yourself. We’ve already followed up your support case with the team handling the Retained Earnings issue and given it a proper nudge from our end. Please keep an eye on your email for their next update.

     

    Cheers,

    Doreen

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