Hi debbie123456,
Please check the invoice in the Banking > Find Transactions tab and the General Ledger (GL) report. If the invoice is not there, it might have been deleted. Additionally, please check the Journal Security Audit report to see if the invoice was deleted or edited.
Regards,
Earl
Sorry, I still don't think I have explained the issue correctly.
The invoice is there. They paid it in one month. This has all been closed off and balanced.
The next month, they paid the same amount again. I do not have an invoice for this, as they are wanting to keep this as a credit against their account.
I created a cash receipt against their account, but that cash receipt is not showing correctly.
But as I have not been able to sort this, we have told them we can't keep the funds and have refunded it to them. I now need to go and delete the cash receipt I created, and hopefully everything will reconcile.
