MYOB has errors & sees a file sweep

Hi Suesbooks,

That’s a lot to untangle, especially after you and your accountant have already checked things. I understand you want a MYOB person to look into it, not MOCA, and don’t want to change the serial number again. Desktop and browser reports can sometimes show different figures because the two versions process transactions differently. Could you check that each report is using the same accounting method (cash or accrual), date range, filters and report settings? These can vary between reports and are often where mismatches start, so it may help to compare the reports line by line to see where the figures first differ. You could also try changing the accounting method in the browser, then switching it back to the method you use on desktop. If the figures still don’t match, please contact our support team so someone can review the file and reports with you.

Regards,

Sai