Forum Discussion

Spplift2021's avatar
Spplift2021
Contributing User
13 days ago

Pay Run Summary Report Print Layout

Hi, I have a question regarding the “View the Pay Run Summary Report” print layout.   Whenever I print the report, it automatically defaults to landscape orientation. Is there a way to change the d...
Doreen_P's avatar
Doreen_P
MYOB Moderator
12 days ago

Hi Spplift2021,

 

Good question! A quick thing to check is your report settings, especially the PDF template style, and make sure the orientation is set to portrait there. If that setting is available for the report/template you’re using, that’s what will usually control how it prints. You can also check the help links below for the steps on where to view and adjust the report orientation settings.

 

 

Cheers,

Doreen

Spplift2021's avatar
Spplift2021
Contributing User
11 days ago

Hi Doreen,

Thank you for your reply and suggestions.

I have created a new template with the orientation set to portrait, however it does not seem to apply to the Pay Run Summary Report. The report still prints in landscape orientation, so it appears the setting is not working for this report.

Is there any other way to change the report to print in portrait orientation?

Thanks again for your help.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    11 days ago

    Hi Spplift2021,

     

    Thanks for checking that. If you’ve already created a new template, the next step is to make sure that template is actually selected in the report settings. Could you please go to Report settings > User preferences > PDF styling, then choose the new portrait template there and save the change? Once that’s selected, the report should use that template when printing. From what you described, it sounds like the new template was created, but it may not have been applied to the Pay Run Summary Report yet.

     

    Regards,

    Sai

    • Spplift2021's avatar
      Spplift2021
      Contributing User
      11 days ago

      Hi Sai,

      I have changed the PDF styling to my new portrait template and saved the changes. I also logged out and logged back in, then tried printing the “View Pay Run Summary Report” again, but it is still printing in landscape orientation. 

      Thanks

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        7 days ago

        Hi Spplift2021,

         

        Thanks for testing out what Sai mentioned and going through all those steps. Since you’ve already changed the PDF styling to portrait, saved it, and logged back in, you’ve done the right checks already. The best next step is to check with our team. They can look into why the report’s still printing in landscape even though the setting’s been changed. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

         

        Cheers,

        Doreen

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