Forum Discussion

Spplift2021's avatar
Spplift2021
Contributing User
13 days ago

Pay Run Summary Report Print Layout

Hi, I have a question regarding the “View the Pay Run Summary Report” print layout.   Whenever I print the report, it automatically defaults to landscape orientation. Is there a way to change the d...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
11 days ago

Hi Spplift2021,

 

Thanks for checking that. If you’ve already created a new template, the next step is to make sure that template is actually selected in the report settings. Could you please go to Report settings > User preferences > PDF styling, then choose the new portrait template there and save the change? Once that’s selected, the report should use that template when printing. From what you described, it sounds like the new template was created, but it may not have been applied to the Pay Run Summary Report yet.

 

Regards,

Sai

Spplift2021's avatar
Spplift2021
Contributing User
11 days ago

Hi Sai,

I have changed the PDF styling to my new portrait template and saved the changes. I also logged out and logged back in, then tried printing the “View Pay Run Summary Report” again, but it is still printing in landscape orientation. 

Thanks

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    7 days ago

    Hi Spplift2021,

     

    Thanks for testing out what Sai mentioned and going through all those steps. Since you’ve already changed the PDF styling to portrait, saved it, and logged back in, you’ve done the right checks already. The best next step is to check with our team. They can look into why the report’s still printing in landscape even though the setting’s been changed. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home