Forum Discussion

evolution's avatar
evolution
Experienced User
8 months ago

Payable reconciliation with tax report - failed to load the report

Hi I see there have been a few messages regarding this, still it has not been resolved. I raised this issue some months ago.  I have cleared my browsing history, cleared the console, still the issue...
  • Isaiah_C's avatar
    Isaiah_C
    8 months ago

    Hi Evolution,

     

    Thank you for your patience, and for doing some troubleshooting steps. I've tried to fix your file here on my end. That should be working now. 

     

     

     Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our online help center, MOCA through this link: MYOB Support - MYOB Support, for prompt support.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Kind regards,

    Sai

Shella_A's avatar
Shella_A
MYOB Moderator

Hi Evolution,

 

I appreciate your patience with this matter. To resolve this issue, I strongly recommend running the report for a shorter time period, which often helps with the "failed to load report" problem. If the issue persists, please ensure that your internet connection is stable. Additionally, try clearing your browser cache once more.

 

Please let us know if the issue persists.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

 

Kind regards,

Shella

evolution's avatar
evolution
Experienced User
8 months ago

Hi Shella_A  running the report for one day still fails to load.  I tried numberous different date options, still nothing,  I have cleared the browser cache numerous times this makes no difference.  The issue still persists, I raised this issue some months ago still no solution?  

 

I can run a similiar report for receivable with no issues.  The internet connection is stable this appears to be an issue with MYOB.  I'm not feeling very patience, I need this report for our accountant to finalise our end of financial year accounts.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    8 months ago

    Hi Evolution,

     

    Thank you for your patience, and for doing some troubleshooting steps. I've tried to fix your file here on my end. That should be working now. 

     

     

     Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our online help center, MOCA through this link: MYOB Support - MYOB Support, for prompt support.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Kind regards,

    Sai

    • evolution's avatar
      evolution
      Experienced User
      8 months ago

      Thank you, the fix worked I can now print this report.

       

      Isaiah_C wrote:

      Hi Evolution,

       

      Thank you for your patience, and for doing some troubleshooting steps. I've tried to fix your file here on my end. That should be working now. 

       

       

       Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our online help center, MOCA through this link: MYOB Support - MYOB Support, for prompt support.

       

      If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

       

      Kind regards,

      Sai

       

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        8 months ago

        Hi Evolution,

         

        That's wonderful to hear! I'm glad the fix resolved your concern, and you're able to print the report now. I'll now close this post as resolved. If you have any more questions or need further assistance, don't hesitate to reach out. 

         

        Cheers,

        Princess

    • KerstinK's avatar
      KerstinK
      7 months ago

      Hi Sai

      I am having the same issue with two MYOB files that we are doing end of year financial reports for 31 March 2024.  We can't load the Unpaid Reconciliations with Tax at 31 March.  One of them works up to 31 December. 

      Not sure what to do now?

      Thanks

      KerstinK

       

    • evolution's avatar
      evolution
      Experienced User
      5 months ago

      I have today tried to run this report, to finalise our 20th of the month payments.  I get the error message failed to load.   I have cleared the browser cache, this is so frustrating.  When can we expect a permanent fix to this error.  It has been ongoing for months now.

       

       

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