Forum Discussion

Experienced User

6 months ago

Payroll Finalisation report not matching with Payroll Register Summary

Hi, I am having trouble with the Finalisation report for Payroll which I need to submit by this month So, I was about to send the payroll YTD finalisation report from the system, and when i did ...

Jemar_C
6 months ago
Hi ann75,

Thanks for your post. I can see that the Payroll Finalization report doesn't match with Payroll Register Summary. This usually happen when an employee's pay history has been manually changed in their contact record. This might have occurred if you started using payroll part-way through the payroll year, and you've entered your employees' year-to-date payroll totals. This can be fixed by sending an update event. Please check this link for the instructions on how you may run an update event.

Feel free to write a post if you need further assistance.

Cheers,

Jem

Jemar_C

Valued User

6 months ago

Hi ann75,

Thanks for your post. I can see that the Payroll Finalization report doesn't match with Payroll Register Summary. This usually happen when an employee's pay history has been manually changed in their contact record. This might have occurred if you started using payroll part-way through the payroll year, and you've entered your employees' year-to-date payroll totals. This can be fixed by sending an update event. Please check this link for the instructions on how you may run an update event.

Feel free to write a post if you need further assistance.

Cheers,

Jem

ann75
Experienced User
6 months ago
Hi Jemar,

thank you for your reply. As they were both not paid in 2023-24, I doubt any change was made in their contact details. But the issue is these 2 employees were not paid for at all in 2023-24, so they are not there in pay runs processed, nor in single touch reports that have gone in 23-24. So will sending an update event help?
Also for the time being, to make sure the finalisation report has gone in time, I had unticked these 2 problems pay runs and clicked on 'finalise and notify ATO" for the 23 remaining employees. So now in the STP report tab, I have the finalisation report that I sent also shown on top. Please see picture below. Can I send an update event now? Will it remve them from the EOFY finalisation tab? Please help with this.
ann75
Experienced User
6 months ago
It worked. To be on the safe side, I first unticked the finalisation report for the remaning employees I had already sent. Then I send an update event. After that, I could see the EOFY finalisation report showed the 2 unidentified payruns as 0, so the numbers are all matching now. And I resent/finalised the correct report and notified the ATO. Thanks for your help.