Printing issue Profit and Loss
Hello I am currently having issues printing a profit and Loss report that shows the current period, the previous year and also a budget and variance to budget. It shows on the screen correctl...
Forum Discussion
Hi all following this issue.
I am able to see the Budgets & Variances columns in the Export and in View & Print when I use my PC. It just isn't working when I use the laptop. Very strange but that info may help somebody. Support is setting up a Team Viewer session with me possibly tomorrow.
John I am also using my PC and not a laptop and for some reason it does not show the budget column in the print screen
Hi ALl,
Thank you for bringing this to our attention. We want to assure you that your concern has been escalated to our team of developers for further investigation as a potential software issue. They are diligently working to resolve this matter as swiftly as possible.
We understand the inconvenience this may have caused, and we appreciate your patience. Once we have an update, we will promptly notify you through this channel. We apologize for any disruption this may have caused.
Regards,
Cel
Thanks Celia That is basically the outcome of my Support Call today. Hopefully resolved soon. My workaround was to export in Excel and send that to my PC so as I can enter the Budget data into it whilst having the Actual Budget/Variance report open on my laptop. Not ideal but got it sorted in time for reports to be prepared.
HI John_Wild,
Thank you for the update. We are glad that you found an alternative workaround while our team was working on this issue. We appreciate your patience and understanding during this time. Rest assured that once we have an update, we will notify you through this channel.
Thank you,
Cel
Hello. The 'export to Excel' workaround DOES NOT WORK. Please repair the P&L with budget variance reporting for print/export/view. Thanks
Hi MWL The "Workaround" does work but it requires the manual entry of the Budget figures into the exported spreadsheet that only has the actuals in it. MYOB Support have advised their team on working on the issue.
MWL-Bridgeley wrote:Hello. The 'export to Excel' workaround DOES NOT WORK. Please repair the P&L with budget variance reporting for print/export/view. Thanks
Hi All
We want to assure you that we're aware of the issue with your budget not appearing when printing or exporting your profit and loss report, and it's currently being investigated. Rest assured that we will update you once this has been resolved. We appreciate your understanding regarding this issue.
Best regards,
Doreen
Doreen,
this is unacceptable. We have not had use of the system for more than a month. I could not generate reports for my Board. What is wrong with MYOB? I have never seen anything like this lack or response. Is there a huge issue with the last update? Otherwise why is such a seemingly small issue so difficult to fix?
We should get a refund for the month. But more importantly, why would we stay with MYOB when you can't fix this for such a long period. Is this what we should expect from MYOB, more than a month to fix any bug even for an essential feature?
Even the escalation is a couple of weeks old!
Sorry I am in shock at the pathetic MYOB response!
This is the response I got yesterday (they are responding under Reports).
I advised them that it wasn't acceptable and that many other Users were having the same issue and to look under this Subject heading. I also informed them that some were looking at changing to other products
Hi @John_Wild,
Than you so much for your post and my apologies for the late response. Currently, a resolution for this issue is not yet available, and we cannot provide a specific timeframe for its resolution. The matter has been escalated to the appropriate team, and your account has been duly noted as affected. We sincerely apologize for any inconvenience this may have caused and appreciate your patience. If you have additional queries, please feel free to post them, and one of our team members will be more than happy to assist you.
Regards,
Earl
