John_Wild
Experienced User
Joined 18 years ago
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Re: Printing issue Profit and Loss
Earl_HD & all the Users with this issue. This was first reported by me & others in early January 2024. We keep getting promised that it is being actioned but nothing has changed. Please provide a response as to where this is at and when is it getting fixed.247Views1like8CommentsRe: Printing issue Profit and Loss
Hi OK. Thanks for that. I am unsure as to where they are at with this. I actually had some time on the phone and with Team Viewer so they could see the actually issue. I can only say they are aware of it but as to when it will be fixed I cannot guess.288Views0likes0CommentsRe: Printing issue Profit and Loss
This is the response I got yesterday (they are responding under Reports). I advised them that it wasn't acceptable and that many other Users were having the same issue and to look under this Subject heading. I also informed them that some were looking at changing to other products Hi @John_Wild, Than you so much for your post and my apologies for the late response. Currently, a resolution for this issue is not yet available, and we cannot provide a specific timeframe for its resolution. The matter has been escalated to the appropriate team, and your account has been duly noted as affected. We sincerely apologize for any inconvenience this may have caused and appreciate your patience. If you have additional queries, please feel free to post them, and one of our team members will be more than happy to assist you. Regards, Earl247Views0likes17CommentsRe: Reports
Earl_HD. This really not acceptable. If you look at other posts under Printing issue Profit and Loss you will see many Users are not happy & some are looking at moving to another product or at least getting a refund for the period this very important part of reporting is not available.114Views0likes1CommentRe: Reports
Hi Earl Issue has not been resolved. I have attempted it on a laptop & a PC I have tried it in both Edge & Chrome. There are many Users complaining about this issue in the Community Forum pages. Have a look & you will see they are asking me if this has been resolved. They are still having the issue today (6/2) as am I. See the Printing issue Profit and Loss thread. There are many unhappy Users Sorry about this late response but I did send it to Celia initially to pass on to you.122Views0likes3Comments