Printing issue Profit and Loss
Hello I am currently having issues printing a profit and Loss report that shows the current period, the previous year and also a budget and variance to budget. It shows on the screen correctl...
Forum Discussion
Doreen,
this is unacceptable. We have not had use of the system for more than a month. I could not generate reports for my Board. What is wrong with MYOB? I have never seen anything like this lack or response. Is there a huge issue with the last update? Otherwise why is such a seemingly small issue so difficult to fix?
We should get a refund for the month. But more importantly, why would we stay with MYOB when you can't fix this for such a long period. Is this what we should expect from MYOB, more than a month to fix any bug even for an essential feature?
Even the escalation is a couple of weeks old!
Sorry I am in shock at the pathetic MYOB response!
This is the response I got yesterday (they are responding under Reports).
I advised them that it wasn't acceptable and that many other Users were having the same issue and to look under this Subject heading. I also informed them that some were looking at changing to other products
Hi @John_Wild,
Than you so much for your post and my apologies for the late response. Currently, a resolution for this issue is not yet available, and we cannot provide a specific timeframe for its resolution. The matter has been escalated to the appropriate team, and your account has been duly noted as affected. We sincerely apologize for any inconvenience this may have caused and appreciate your patience. If you have additional queries, please feel free to post them, and one of our team members will be more than happy to assist you.
Regards,
Earl
Hi ALl,
Thank you for your patience and we do apologize for delayed response. I wanted to share that we've compiled a list of users who are encountering the same issue. Our team has swiftly opened a ticket to conduct a comprehensive investigation. Rest assured, I will keep you in the loop about our progress and notify you immediately once we receive any updates from the team.
In the interim, feel free to get in touch if you have any additional queries or concerns. We value your patience and comprehension as we strive to rectify this situation.
Regards,
EarlHi Earl_HD and Everyone Else
This unfortunately is not the first time that this has happened with this functionality. When this occurred not long after the release of Business it took over a month to fix. It puzzles me how functionality that did work suddenly does not. Is it the result of Bad Coding / Testing or unintended consequences of some other new or modified code not related to this functionality (it does happen).
My firm subscribes to around 300 ARL and Business files and have approximately 40 clients that we use Budgets for and report monthly, budget v actual. We have spent the last week manually recreating the Budget v Actual reports in Excel based on the screen reports. The lost time is significant and unlikely to be paid for be the client.
One thing that would be helpful is more regular updates to these issues but all I see is responses to very irate users.
Another issue, Macquarie bank feeds, down again but the issue is not even listed of the issues page and very few updates are forthcoming. It is coming up to a month without feeds and then, when we get them we have to somehow deal with the double up of entries as we needed to enter them manually, we cannot wait around for them. At least ARL has the hide transaction feature in bank feeds but business does not, this needs attention as well.
Not wanting to say to much but I am not convinced that the current group of Moderators of the Community Forum are not AI Bots, why else would MYOB remove ALL the Forum Moderators last March but to replace them with AI.
Earl_HD & all the Users with this issue. This was first reported by me & others in early January 2024. We keep getting promised that it is being actioned but nothing has changed. Please provide a response as to where this is at and when is it getting fixed.
Do we have any update on this Myob? It is month end again and I am unable to P&L v budget. It would be so helpful if Myob could also develop a report to enable printing of Month v Budget and YTD v Budget all in one report without having to manually export and manipulate in Excel.
Meanwhile we have all just received a price increase!
"swiftly"?!?
Again. Address your issues directly with MYOB. I am trying to assist & keep Users up to date with what MYOB have advised me. I am a User also suffering because of the issue.
