Forum Discussion

ppcm's avatar
ppcm
Member
2 years ago

TPAR file "The file size is not a correct multiple of the record length"

Hello,   My TPAR file came back from ATO saying "The file size is not a correct multiple of the record length"   I have not changed the file and I have removed any characters. How do I fix this?
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi ppcm, 

 

Thanks for posting and welcome to the Community Forum. 

 

I'm sorry to hear about your TPAR file returning with an error message. I will send you a private message to collect more information regarding this concern. 

 

In the meantime, feel free to post again in the forum if you require any other assistance. 

 

Thanks,
Genreve

aee's avatar
aee
Contributing Cover User
1 year ago

Hi i am having the same error on a large file 

please email ******

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi aee,

     

    To fix the error "The file size is not a correct multiple of the record length," you'll need to get in touch with our support team. This issue needs a more in-depth investigation, and we'll require your account details. Our team will run a script on your file to check for any invalid characters in your emdupe file. Please contact our support team directly for further help through our live chat via the virtual assistant MOCA or raise a support ticket via My Account.

     

    I've also remove your email address from the public post to ensure your data is protected and secure.

     

    Cheers,

    Princess

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