Slow generation of report pack
MYOB Business is failing to generate report packs this morning. MYOB status shows no issues, but failure to generate report packs impacts customers. Is anyone else encountering this issue? Any sugges...
Forum Discussion
Hi campaignr,
Thank you for your post and welcome to the Community Forum.
I am sorry to hear that you were having an issue in loading your reports. Can you please confirm if you get specific error messages when trying to load the reports pack? Please attach screenshot of the errors so we can investigate.
We also recommend doing the basic trouble shooting like Clearing Cache. Clearing them fixes certain problems, it can also speed up your device. and you can also try it on a different browser.
If you need further assistance, please feel free to post again.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Thank you, Cel. I appreciate your polite welcome, though I'm not new to the Community Forum and often turn to it when encountering problems with MYOB. I wish MYOB would provide a proper support service rather than relying on the community of users to help each other.
Over the weekend, MYOB's report pack generation process would get stuck in a software hang, with the purple circling graphic indicating the reporting was being processed, but it never completed the process.
I cleared the cache and tried a variety of browsers. I also logged out, paused and logged in again. Plus, I shut down, waited, rebooted, and logged in again. I believe the fault is in MYOB's coding.
I had reporting due by a deadline. I had to find a workaround. I found that I could run individual reports. I then merged them into a single PDF using Adobe Acrobat Pro DC.
Hi campaignr,
We regret the delay in responding to this post. Thank you for your patience and understanding.
I am aware that you have attempted certain troubleshooting like clearing cache and using different browser, but the problem persists. Could you please send me the console error logs so that we may investigate the problem further?
To open the console can be opened using one of these methods
- Select the Chrome menu (3 vertical dots) and choose More Tools >> Developer Tools
- Right click on the Chrome window and choose Inspect
- Using the short cut keys Ctrl + Shift + I (inspect)
Choose the Console tab to view the logs being produced.
Right click and choose Clear Console
Please repeat the action that caused the error/issue. Any errors within the logs will be recorded in the red error text.
Save the error log by right clicking the Console tab and choose Save As, to save the entire log to a .txt file.
If you require further assistance with this, please feel free to post again. We are happy to assist you.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
- The report packs are now (finally) generating as required. I remain disappointed in MYOB's product and its customer service. There would not be a two-day delay in responding to a customer's need if it were authentic regret on the part of MYOB. There would be prompt customer service and a refund of the subscription fee for the period the software did not perform as it should. I've recommended that my organisation switch to Xero as soon as possible.
Hi campaignr,
Thank you so much for getting back to us and providing an update on the issue. Firstly, we are glad that your report pack is now working. We do apologize for the late response to this post and for the inconvenience this has caused you. I understand that this has made you upset. Your patience and understanding are very much appreciated. We make sure to provide the best experience for our customers and offer them the support they need to resolve the issues.
If you need further assistance in the future, please feel free to create a new post. We are happy to assist you.
Kind Regards,
Cel
