Forum Discussion

ppcm's avatar
ppcm
11 months ago

TPAR file "The file size is not a correct multiple of the record length"

Hello,

 

My TPAR file came back from ATO saying "The file size is not a correct multiple of the record length"

 

I have not changed the file and I have removed any characters. How do I fix this?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi ppcm, 

     

    Thanks for posting and welcome to the Community Forum. 

     

    I'm sorry to hear about your TPAR file returning with an error message. I will send you a private message to collect more information regarding this concern. 

     

    In the meantime, feel free to post again in the forum if you require any other assistance. 

     

    Thanks,
    Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      10 months ago

      Hi ppcm, 

       

      I sent you a private message on Wednesday (November 22, 2023), but we haven't received any response yet. 

       

      Feel free to respond to my private message with the information if you still require further help. 


      Thanks,

      Genreve

    • vahidfaal's avatar
      vahidfaal
      2 months ago

      Hi mate,

      I have the same error, can you send me the instruction as well?

      my email is *****

      Cheers

      Vahid

    • aee's avatar
      aee
      Contributing Partner
      2 days ago

      Hi i am having the same error on a large file 

      please email ******

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 days ago

        Hi aee,

         

        To fix the error "The file size is not a correct multiple of the record length," you'll need to get in touch with our support team. This issue needs a more in-depth investigation, and we'll require your account details. Our team will run a script on your file to check for any invalid characters in your emdupe file. Please contact our support team directly for further help through our live chat via the virtual assistant MOCA or raise a support ticket via My Account.

         

        I've also remove your email address from the public post to ensure your data is protected and secure.

         

        Cheers,

        Princess

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi ppcm, 

     

    I hope you are doing well. We haven't received any updates regarding your concern since November 22. We will be closing this case. 

     

    Feel free to create a new thread if you require any other assistance. 


    Thanks,
    Genreve

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