Trial Balance all zero - business lite
Hello, has anyone had this issue? I run a Trial Balance and it shows all zero, for every single account. I have not reconciled the month, there are transactions outstanding to be allocated from bankfeeds. If I look at the balance sheet the accounts have dollar values. If I look at the chart of accounts they accounts have dollar values. But when I run the trial balance all accounts, even the bank account which obviously has money in it (it is not zero) all shows as zero. I have tried contacting myob but they have told me this is normal as I have reconciled my account (which I haven't). I have run trial balances from business lite in the past when the accounts have been both reconciled and not reconciled so I do not understand what has changed.
Any help appreciated.
Hi Jules23
To process the partial refund, first create a customer return for the deposit amount of $2652. Then, apply the extra $225 charge to the original invoice, ensuring the total invoice reflects the correct balance of $5529. After that, you can process the partial refund of $2427 (Deposit Paid - $225) by applying the return to the customer’s account and selecting 'Refund' for that amount. This should resolve the out-of-balance issue. For more details, you can refer to this article: Customer Returns, Credits, and Refunds.
I hope this helps!
Regards,
Earl
