Forum Discussion

cel_at_tsgaust's avatar
cel_at_tsgaust
Contributing User
2 years ago
Solved

Unable to select Monthly PAYG Withholding in GST Return Report

Hi   I am trying to create the GST Return Report for the December Qtr but as we report PAYG Withholding on a monthly basis, I would like to select the option for Monthly PAYG Withholding, however t...
  • Komal_S's avatar
    Komal_S
    2 years ago

    HI cel_at_tsgaust 


    Please log out of the file, clear browser cache and log in to the file again. This should make the option visible again. Let us know how you go on. 

Komal_S's avatar
Komal_S
MYOB Moderator
2 years ago

HI cel_at_tsgaust 


Please log out of the file, clear browser cache and log in to the file again. This should make the option visible again. Let us know how you go on. 

  • cel_at_tsgaust's avatar
    cel_at_tsgaust
    Contributing User
    2 years ago

    Thanks, that now works.

    • Celia_B's avatar
      Celia_B
      MYOB Moderator
      2 years ago

      Hi cel_at_tsgaust 

       

      I am happy that this issue was already resolved. 

       

      Please feel free to post again. I'm happy to assist you.

       

      Cheers, 

      Cel

       

      • mpnile's avatar
        mpnile
        Experienced Cover User
        11 months ago

        Hi

         

        I'm having the same problem as the OP, but having tried both suggestions already posted, I've not been able to fix the problem.

         

        And, with the new BAS report that submits to the ATO, that's not going to be useful unless I can get this fixed.

         

        Any other ideas please?

         

        Cheers

  • NEG's avatar
    NEG
    Contributing User
    11 months ago

    I have logged out, cleared browser cache, shut down my computer and I am still unable to select it.

    What else can I do?

    • Ki2's avatar
      Ki2
      Contributing User
      11 months ago

      No after four hours on hold to MYOB yesterday and speaking with 3 different people, no one could fix the problem. Apparently they are looking into it and will ring me tomorrow at lunchtime so we will see if they have come up with a solution to their own programming issue! Very frustrating although only one of many issues with the new MYOB Business.

      • davis_aj's avatar
        davis_aj
        Experienced User
        11 months ago

        Did MYOB reply to you because I'm still having the same problem today