3 Months Ongoing – Major Regression Breaking Customer Search & Bulk Emails (Looking for Others Affected)

Update on this issue – now affecting 340 contacts and growing

Posting an update because this problem has escalated far beyond what was originally reported.

When I first raised this, the issue only seemed to affect contacts alphabetically after a certain point in the list. That was already concerning — but the situation has now significantly worsened.

What’s happening now

• The cutoff point in the alphabetical list keeps moving further up.
• As of today, around 340 contacts in our file are affected.
• These contacts do not appear when:
  • Searching existing invoices, quotes or sales orders
  • Using bulk email for invoices/statements
• All affected contacts still appear normally in the Contacts list.

Why this is serious

This is a growing and unpredictable issue that directly impacts:

• Access to historical sales documents
• Ability to bulk-email customers
• Basic AR workflow
• Day-to-day operations relying on contact search

Every day, more contacts become undiscoverable through standard search in sales screens, which effectively cripples core functionality.

Additional context

• MYOB’s documentation does not state any limit on the number of contacts in a file.
• There is no mention of a maximum number of results the sales search can return.
• This behaviour therefore appears to be a defect, not an expected limitation.

Request to MYOB

This needs to be recognised as a high-impact regression.

It is expanding over time and affecting a critical part of the software.

Please escalate to engineering for investigation into search/indexing behaviour at scale.

Request to other users

If anyone else is experiencing contact searches failing beyond a certain alphabetical point — especially when searching invoices, quotes or bulk email — please comment. Even brief confirmations will help MYOB understand the scope.