Accidental payments, how to reconcile?
Hi Guy's, I hope this is a simple one for the experienced :) I have one customer who has paid me with no open invoice to them and another whom has paid 1 invoice twice. I am wondering t...
Forum Discussion
There are 2 options
1. if you are returning the double payment to the customer, then allocate to a clearing account and return the money back to the clearing account
2. if the payment is being held for a future invoice, select match transaction. select customer, tick closed invoices, assign value to an invoice. This will hold the payment with the customer until there is an invoice to assign the payment via sales returns and credits.
