Forum Discussion
Earl_HD
2 years agoMYOB Moderator
Hi Conspirio
Thank you so much for your post. Yes you're doing it correctly, To process a customer credit for times when a customer returns an item or cancels their order, you first need to record a credit transaction and then record the settlement of the credit as a refund or by applying it to another outstanding invoice.
This help article will give you more information about Settling customer credits and Customer returns, credits and refunds
Regards,
Earl
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