Applying credits to a supplier payment?
Hi Forum!!! Been a while between drinks, every now and then I get annoyed enough that I MAKE time to come here and vent my frustration at the clunkiness of this darn software, and here's one of thos...
Forum Discussion
Hi, has there been an update to the functionality in MYOB to allow for supplier credit notes to be applied to an invoice payment? We have MYOB Business and I can't apply the credit note to an invoice. It's now still sitting as a negative bill, which was how I created the credit note in MYOB. It doesn't come up as an option to select when I try to Record Supplier Payment. I need to apply it so that I don't overpay the supplier.
Hi goodsmilesortho,
Thank you for reaching out. Currently, in MYOB Business, supplier credit notes cannot be directly applied to an invoice payment. The system records the credit note as negative bill, which is why it remains as separate entry.
To apply credit note when recording a supplier payment and avoid overpayment, go to Purchases. Select Bills and locate the relevant credit note. When you make a payment, select both the bill and the credit note so that they offset each other.
Regards,
Sai
I wish to reignite this conversation, Surely the IT team have looked into this and can rectify the issue we are all screaming to be fixed.
Why on earth can I not have a list of my open bills AND credits? therefore we can select the open bills, come to a total, select the open credits, then have the credits taken of the bills total then whollah, a new total with credits applied.... this process would be SO MUCH EASIER!
Sorry for the abruptness but this process is soooo frustrating!
Hi Conspirio and all following this thread,
Sorry that this went so long without an update. I can confirm a few different points around this.
We did find that there was already an enhancement request with our developers to print supplier debits applied on the remittance advice. We will be re-raising this to our development team.
Our technical specialists within support have also done some testing based on this thread in the forum.
They noticed that there is a difference between the desktop and browser experience.
- When you go to pay a supplier
- In the desktop, you are warned that you have debts to apply & are suggested to go to the screen to apply them
- However when in the browser there is no warning.
So we are also recommending a second enhancement request to developers for the browser to warn users when entering a payment - something like: "you have debit notes with this supplier- would you like to apply them first?"
In this situation we are unable to provide any timeframes for a solution because they are not actively being worked on by our developers yet and we do not know in advance if it is work that they have capacity to prioritise.
Regards,
Genreve
- When you go to pay a supplier
