Forum Discussion

ttecha's avatar
ttecha
Contributing User
2 years ago

Bill glitch

Hello, I'm looking for some advise, i log all of my invoices from suppliers through the bill section. Every so often i return items, and use a negative quantity to do so. Then i go under suplier ret...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi ttecha, 


    Thanks for the response. We appreciate the screenshots you've attached. 

     

    If your invoices have been closed due to the payment. You will need to match the transactions instead of allocating. In the screenshot you've provided, you were on the allocate tab. You will need to go to the match transaction tab and choose the payment transaction instead of the invoice transaction. (match the transaction to CR000426 instead of matching it to Invoice 00000411).

     

    Let us know if you require further help with this. 

     

    Thanks,
    Genreve

     

     

ttecha's avatar
ttecha
Contributing User

Hello!

 

Sorry for the late reply have been rather busy,

See attached screenshots

It seems the account the surcharge has been sent to is wrong what do you think?

 

Cheers

Tom

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi ttecha, 


Thanks for the response. We appreciate the screenshots you've attached. 

 

If your invoices have been closed due to the payment. You will need to match the transactions instead of allocating. In the screenshot you've provided, you were on the allocate tab. You will need to go to the match transaction tab and choose the payment transaction instead of the invoice transaction. (match the transaction to CR000426 instead of matching it to Invoice 00000411).

 

Let us know if you require further help with this. 

 

Thanks,
Genreve

 

 

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