Forum Discussion
Hi @everyone,
Thank you for your post, and I'm sorry to learn about the issues you've encountered.
I apologize for the delay in our response. We are aware of the issue where the Account code is appearing as blank when creating a bill from the Intray. Our development team is actively working on a workaround to resolve this issue. We will provide an update as soon as we have a solution in place.
We greatly appreciate your patience while we address this issue. If you have any additional questions or require further assistance, please don't hesitate to post again. One of our team members will be more than happy to assist you.
Regards,
Earl
Can you please provide an update. I have posted 4 weeks ago and no response
- Genreve_S4 months agoMYOB Moderator
Hi everyone,
We value your participation in this thread. At present, the issue you've mentioned is still being addressed. We sincerely apologize for any inconvenience caused and appreciate your understanding.
Once there are updates or changes made regarding this Intray issue, we will promptly inform you.
In the meantime, if you need assistance with any other matter, please don't hesitate to start a new thread.
Thanks,
Genreve- NoFarmersWife4 months agoUser
Exactly how many more months do you need, Exactly? Meanwhile your prices go up and up... but the service remains basic at best.
Genreve_S wrote:Hi everyone,
We value your participation in this thread. At present, the issue you've mentioned is still being addressed. We sincerely apologize for any inconvenience caused and appreciate your understanding.
Once there are updates or changes made regarding this Intray issue, we will promptly inform you.
In the meantime, if you need assistance with any other matter, please don't hesitate to start a new thread.
Thanks,
Genreve- Shella_A4 months agoMYOB Moderator
Hi NoFarmersWife,
Thanks for your post, and welcome to the Community Forum.We take these matters seriously and are committed to providing value to our customers. The issue you've mentioned is still being addressed. We sincerely apologize for any inconvenience caused and appreciate your understanding. We can't provide an exact timeframe for this; however, rest assured that once there are updates or changes made regarding this intranet issue, we will promptly inform you.
In the meantime, feel free to start a new post if you have any other queries. I also recommend getting in touch through our online help center, MOCA, whenever you need immediate assistance.
Kind regards,
Shella