Forum Discussion

Experienced User

3 years ago

Bills from Intray are not matching to default account Code.

When creating a Bill from the intray the system is correctly identifying the correct supplier and amounts but is not loading the default account code for the supplier. This is occuring on EVERY...

Genreve_S

MYOB Moderator

1 year ago

Hi everyone,

We value your participation in this thread. At present, the issue you've mentioned is still being addressed. We sincerely apologize for any inconvenience caused and appreciate your understanding.

Once there are updates or changes made regarding this Intray issue, we will promptly inform you.

In the meantime, if you need assistance with any other matter, please don't hesitate to start a new thread.

Thanks,
Genreve

NoFarmersWife

Member

1 year ago

Exactly how many more months do you need, Exactly? Meanwhile your prices go up and up... but the service remains basic at best.

Genreve_S wrote:
Hi everyone,

We value your participation in this thread. At present, the issue you've mentioned is still being addressed. We sincerely apologize for any inconvenience caused and appreciate your understanding.

Once there are updates or changes made regarding this Intray issue, we will promptly inform you.

In the meantime, if you need assistance with any other matter, please don't hesitate to start a new thread.

Thanks,
Genreve

Shella_A
MYOB Moderator
1 year ago
Hi NoFarmersWife,

Thanks for your post, and welcome to the Community Forum.

We take these matters seriously and are committed to providing value to our customers. The issue you've mentioned is still being addressed. We sincerely apologize for any inconvenience caused and appreciate your understanding. We can't provide an exact timeframe for this; however, rest assured that once there are updates or changes made regarding this intranet issue, we will promptly inform you.

In the meantime, feel free to start a new post if you have any other queries. I also recommend getting in touch through our online help center, MOCA, whenever you need immediate assistance.

Kind regards,

Shella
- Diamond0
  Experienced User
  1 year ago
  Shella_Aany update? This has been months since have heard anything.
  - Shella_A
    MYOB Moderator
    1 year ago
    Hi Diamond0,
    
    I appreciate your query regarding this. In the meantime, here's a quick fix for the issue you're facing. When the details screen pops up and the account code is missing, switch the supplier to a different one, then switch it back to the correct one. This should make the expense code appear correctly. We're still ironing out this intranet issue, but we'll keep you posted on any updates. If anything else comes up, just start a new post. We're always here to help.
    
    Kind regards,
    
    Shella