Solved
Can't see purchase order list
I have always been able to see the purchase orders list after creating one and for some reason today it comes up with You don't have permission to access this page If you need to access this page...
Forum Discussion
We have the same problem and MYOB technical staff (when I could finally get through) have not been able to remedy.
The issue seemed to arise a week or so ago and now affects three staff with permissions to edit and create Sales and Purchases. They can create a purchase order but then can not not see purchase orders or convert them to bills. We have tried
- removing access and recreating their file
- same as above with a new email address
- clearing cache and cookies
- tried a different browser (Chrome, Safari)
- tried a different computer
The problem persists. When we provide administration access the problem seems to remedy but this is not a long term fix as we can't give payroll access to all staff.
Any clues?
Andrew
I have the same issue from around the same time and have also tried the above steps and the issue persists. I also cannot be given Administrator rights which will give access to Payroll etc. The MOCA assistant is not helpful either.
Cindy198 Did the cache clearing fix the issue for you?
Update from me.
Was on Chat Support yesterday for over 2 hours. They went through a whole bunch of things that I had already been through, but also some that had not been looked at.
In the local version of Account Right there is a section for Managing Online Access for Roles which they were getting me to go through.
See Pic below.
They were asking me to check that Purchases was ticked in all the "Purchase" sections, but also in "Sales" and "Inventory Management". My chat was disconnected before we could send through screenshots of all our options that were checked so still no resolution to the issue.
Funnily enough, if I use the local Account Right version instead of the Online Business version, I can go to all of these sections no problem.
It seems to be an online permission issue, but still not sure which settings are affecting it.
My boss is the administrator of MYOB and doesn't have lots of time to spend on trying to resolve this issue with me so was getting frustrated with me for asking him to login and try things. Maybe someone who has a bit of time to spare and has the administrative access could go through their options checked and get it working and share with us.
Would really love to continue the support I was getting yesterday with a representative, but don't have hours to spend again.
Hi WayneF,
Since you mentioned that you can access all sections without any problems in the local version but face issues in the online version, it does seem like an online permission issue. To resolve this, check if the necessary roles (Purchases, Sales, Inventory Management) are ticked for the users in the online version. This can be done by going to the manage user access section and verifying the roles assigned to each user. See this link for more details. Also, if your boss is the only administrator and has limited time, it might be helpful to have another person with administrative access to assist you. They can go through the options and ensure that the correct settings are applied.
Regards,
Shella
Thanks Wayne and Dear Sheila,
All the settings are as indicated by Wayne. The online permissions settings all are correct but the actual working permissions remain broken.
MYOB - can we get help please!
Andrew
