Customer payments made via MYOB PAYBY marking off invoice as paid but not matching the bank feed deposit
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I am having exactly the same issue. I've just posted it again tonight. Does anyone even answer the questions any more? I'm thinking of changing to QuickBooks because it is so frustrating when you can't get Issues songs with your software
JulieZ1 Wilhelm101 robhusk Please see my comment above. If this is still an issue you're looking to resolve and the help content links provided do not help, let me know and I will send through contact details so we can investigate further.
I am experiencing the same issue with online payments. I have had to engage my very knowledgable MYOB consultant to provide work arounds so I can reconcile my accounts. I feel I may have to turn off this feature if it is not resolved. These online payments just keep popping up in my bank feed and cannot be matched. All my settings are as per MYOB instructions but apparently transactions are not being pushed through correctly. As a long time MYOB customer, this is really disappointing. The help links are not helping.
Hi BRIGITTE, thanks for the feedback. I'll reach out to directly to see if there's anything we can assist with, as we don't usually see these kinds of issues with customers who have all the settings in place! The service is designed to match transactions automatically so it's definitely sometihng we want to look into and ensure is working correctly for you.
Thank you, and just to add that some online payments do go through seamlessly while some do not. So it is definitely not an issue with the settings.
Thanks I've switched software as it was tax time and I waited on hold for 3 hours to talk to someone about it at the time - was quicker to move to a different product. I could not find a solution other than to switch off auto match. This should be disabled by default if its going to introduce errors I had to spend two days manually reconciling to figure out what was going on.
