Forum Discussion

Michelle60's avatar
Michelle60
Member
11 months ago

Emailed Sales Invoices Bouncing Back

Client has attempted to send various customer sales invoices today.  Some of the customer invoices are bouncing back (but this is not affecting all customers & it is not affecting all sales invocies ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
11 months ago

Hi Michelle60,

One possible reasons might be because of the recipients mail server has any settings that could be blocking emails from MYOB, or if their email addresses might be on a blacklist. Our team can take a look at this for you, you can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Helen_Keegan's avatar
Helen_Keegan
Experienced Cover User
11 months ago

I’m also having this issue with invoices, statements and overdue invoices. It only started yesterday

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