Getting invalid email reply when trying to email invoices.

Hi Jeffrey1,

Thanks for trying to troubleshoot the error before posting. That “invalid email address or no email address” message in MYOB Business usually means the email on the contact has a hidden space or odd character, even if it looks fine. I know you’ve already tried copy/pasting and re-entering the address, which usually fixes it.

A couple of quick things to try next:

• Open the customer in Contacts, delete the email, and type it in manually (no copy/paste, no spaces before/after, multiple emails split with a semicolon).
• On one of the problem invoices, change the To to your own email and send it. If that works, it points back to the customer card.
• If it still fails, try from a different browser or a private/incognito window.

If it’s still playing up after that, the best next step is to reach out to our support team so they can check things behind the scenes. You can either log a ticket via the My Account window or start a live chat with the team through MOCA, our virtual assistant.

Regards,
Genreve