Forum Discussion

TSGTanya's avatar
TSGTanya
Trusted Cover User
6 months ago
Solved

How to correct an invoice entered twice and paid it twice via electronic payment.

I entered a supplier invoice twice and paid it twice in seperate electronic transactions. The supplier has now allocated part of the second payment to an open invoice and we are now in credit with th...
  • Genreve_S's avatar
    Genreve_S
    6 months ago

    Hi TSGTanya, 

     

    Thank you for bringing your concern to our attention on this forum. Apologies for the delayed response.

     

    I understand that you're dealing with a double payment issue. From what I gather, if you have an existing credit with your supplier, you can process a credit note refund to offset the mentioned bill. If your records do not indicate a credit note at this time, you can initiate one by reversing a purchase before proceeding with the refund.

     

    I would suggest going through these articles, 'Settling Supplier Debits' and 'Supplier Returns, Debits, and Refunds'. These resources will guide you through the process step by step..

     

    Let us know if you require further help. 

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
6 months ago

Hi TSGTanya, 

 

Thank you for bringing your concern to our attention on this forum. Apologies for the delayed response.

 

I understand that you're dealing with a double payment issue. From what I gather, if you have an existing credit with your supplier, you can process a credit note refund to offset the mentioned bill. If your records do not indicate a credit note at this time, you can initiate one by reversing a purchase before proceeding with the refund.

 

I would suggest going through these articles, 'Settling Supplier Debits' and 'Supplier Returns, Debits, and Refunds'. These resources will guide you through the process step by step..

 

Let us know if you require further help. 

 

Thanks,
Genreve