Forum Discussion

Lea50's avatar
Lea50
Contributing User
2 years ago

Incorrect invoice details being sent from MYOB

DATA BREACH BIG TIME' Clients are receiving incorrect invoice and quotes fromour MYOB accounting system How on earth is this happening MYOB.........DATA Breach>>>>>>>>>>>> Investigate uregently. ...
PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Staff

Hi Lea50 

 

Thanks for raising your concern with us and I apologize for the support experience. We do take security concerns seriously and I'd like to look into this as a top priority. 

I will reach out via private message to gather further information about the invoices and will work from there.

 

Thanks

Priya Selvaraj

Chreb's avatar
Chreb
11 months ago

Can someone please help me urgently as when I sent a customer an invoice they received a completely different amount and bank account was ANZ and we are Westpac. How can this happen??

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 months ago

    Hi Chreb, 

     

    Just checking in on your recent concern. If you need more assistance, please feel free to respond to my private message.

     

    Best regards,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 months ago

    Hi Chreb, 

     

    Thanks for bringing this issue to our attention in the forum.

     

    I'm sorry to hear about the incorrect invoice email received. To better assist you, I've sent you a private message to gather more details about this situation.

     

    Please feel free to respond to my private message if you need any further assistance. 

     

    Thanks,

    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 months ago

    Hi Chreb, 

     

    Trust this message meets you in good spirits. Just a quick update on your case - we've not received any further information or updates from you, so we'll be closing this case for now.

     

    However, please don't hesitate to start a new thread if you need further assistance or have any other concerns. We're here to help.


    Thanks,
    Genreve

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