Hi 18th Nov 2025 Is anyone having problems with the in tray not loading & or saying it is empty when I know it is not. I have tried both desktop & online versions and neither load. Cheers Michele

Thanks for confirming. I also tested other client files without upgrading to the latest version and they also are having in tray problems. I also noticed on the dashboard where it usually says no of unallocated & no of in tray documents - there in tray documents tile is blank

Yes same problem here, was loading earlier but not now, just saying loading but but nothing coming in

Yes, me too in the last 20mins or so, when I go to uploads it times out and then gives a 'Something went wrong' error. I also can't attach things to invoices at the moment, I was getting a strange long winded error, but now I can drag an attachment in and save, but when I go out and back into the invoice the attachment is gone...

Same for me. Hope this is resolved soon.

Thanks Susie, it seems to be working for me now also. Thank you MYOB

Forum Discussion

hughesmichele

Contributing User

6 months ago

MYOB IN TRAY not loading 18th Nov 2025

18th Nov 2025

Is anyone having problems with the in tray not loading & or saying it is empty when I know it is not.

I have tried both desktop & online versions and neither load.

Cheers

Michele

15 Replies

LT1985
Member
5 months ago
We are having the same issue , has been happening since there was issues last week. Any idea how to resolve this? The Intray is empty and we are unable to send anything to the intray via email as it never appears.
hughesmichele
Contributing User
3 months ago
Hi All Re sending emails to in tray & not appearing in MYOB.

I have discovered that with the old microsoft outlook I can send documents via email to MYOB without a problem. But when I use the new Outlook aprrox 95% of the time documents never arrive in the in tray.

Has anyone else noticed this?