Hi NWLTS
I'm sorry to hear you're having trouble reconciling your accounts. You can edit the default account where payments get recorded by going to Sales Settings > Payments > Online Invoice Payments. The payments might have been transferred from undeposited funds to the bank account in a group transaction for transactions already recorded. If that's the case, you'll need to delete the group transaction before remaking the transactions processed from the online payment.
If these scenarios don't apply, you might need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. MOCA can help with immediate queries, and if it can't help, you'll be directed to our live chat team.
Thanks,
Genreve