Thanks everyone for helping me with the issue. Magic backbone team sorted out the bank feeds and everything back to normal. I hope it's going to stay that way.
Regards,
Dejan
Hi dextel,
Sorry you haven’t gotten a reply yet. Thanks for being upfront about your experience with us, it’s always tough to feel stuck when you’re just trying to get things done, so I totally understand how that could be discouraging. I had a look and saw that our team recently emailed you about the file lock issue, so that should be all sorted now. As for the reCAPTCHA message when you're sending quotes, MYOB puts that in place for new users as a security check, but usually it stops popping up on its own after a little while.
And for the error message you hit, that’s happening because there’s a daily limit on how many emails you can send from your account. You’ll need to connect to our team to get this lifted so you can keep sending quotes without any holdups. Feel free to call us or jump onto live chat with our virtual assistant MOCA, and we’ll help sort things out.
Cheers,
Princess
Thank for your reply.
I didn't send even one quote that day, only three invoices. Doesn't matter anymore, the support team managed to restore backup and reverse the old MYOB back to current financial year.
There is another problem though. I cancelled bank feeds to CBA and Amex in old MYOB, tried to reconnect in new MYOB but the CBA wouldn't let me, saying it's still connected to the old MYOB. After a few days I called MYOB technical support, they said they will look into the matter but as far as they can see the feeds are disconnected from their end. Fast forward to present day, I called CBA and after 45 minutes waiting and explanations whats the problem, they said they never received disconnection request from MYOB team, as they usually do, and that I shall call MYOB team again. It's beyond me that in 21st century digital era simple things like that gets complicated. Also, as per CBA support person, it takes 5 business days for that once they receive request from MYOB. What for? Does email travel 5 business days from MYOB to CBA?
Amex (the third disconnected feed) is even worst than CBA. When tried to reconnect feed from Amex it just shows error.
Is there any accounting software which works as it should work, without all this dramas?
Hi dextel,
Sounds like dealing with support has been a long ride. Cancelling a bank feed and setting it up again with another account is always a bit quirky and tends to drag things out. That’s why we suggest just transferring the bank feed over instead, it’ll save you heaps of time and headaches.
If it’s still showing as active on CBA’s end, you should be good to go with moving that bank feed across instead. It’s a lot less hassle, and you can do the same for your other accounts if you need to. Only thing is, you’ll still need to get in touch with our support team to do the transfer. So you will still need to call us, create a support ticket on MyAccount, or reach out to our live chat through MOCA.
Regards,
Genreve
Thanks for your reply
Actually I've been trying to reconnect it with the same old account, since technical support managed to restore the "financial year" problem in that account.
I had a chat with Amex support and they also confirmed that MYOB support should be able to help me with that.
If you have access to support tickets here is the case number received by email last week (08/07/2025): ----------
Regards
Dejan
Hi dextel,
Thanks for sharing all those details, it's super helpful!
Right now, our backend team needs to step in and work a bit of their magic behind the scenes. Your ticket is already in their hands, so you'll just need to wait for an email update about your linked bank accounts.
You’ve done everything you need on your end, just keep an eye on your email and they'll be in touch soon!
Regards,
Earl
