Forum Discussion

Marcon's avatar
Marcon
Trusted Cover User
1 year ago
Solved

MyobPayby

Hi this 2FA along with offering Invoice payment to my customers , to the benefit of MYOB with a fee & % for the use of this facility I find quite frustrating, more fees. !! Recording an Invoice pay...
  • Genreve_S's avatar
    Genreve_S
    1 year ago

    Hi Marcon, 

     

    When you receive an online payment, two transactions are generally created. One transaction closes the invoice and is coded to undeposited funds. The other transaction is a spend money transaction that moves the amount from undeposited funds to the nominated bank account when the bank receives it. If both transactions appear in the same bank account, it might be due to incorrectly linked account settings. You can check out this link to troubleshoot your online payment automatic matching. 

     

    Thanks,

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi Marcon, 

 

When you receive an online payment, two transactions are generally created. One transaction closes the invoice and is coded to undeposited funds. The other transaction is a spend money transaction that moves the amount from undeposited funds to the nominated bank account when the bank receives it. If both transactions appear in the same bank account, it might be due to incorrectly linked account settings. You can check out this link to troubleshoot your online payment automatic matching. 

 

Thanks,

Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.