Forum Discussion

sKrael's avatar
sKrael
Experienced User
6 years ago
Solved

Online "Invoice Payments" payments for "order level" sales.

We require payment from our customers prior to sending goods. As such, an invoice is created as an order. Once they pay, the invoice is converted to "bill" and the goods are sent (therefore correctly...
  • Neil_M's avatar
    Neil_M
    6 years ago

    Hi sKrael 

     

    Currently the Online Invoice Payments system only allows the online payment facility to be added to invoices. If you were emailing out orders and not invoices the online payment facility would not be available.

     

    If you were wanting to allow your customers to pay using the online payments facility the transactions would need to be sent out as invoices not orders

Neil_M's avatar
Neil_M
Former Staff
6 years ago

Hi sKrael 

 

Currently the Online Invoice Payments system only allows the online payment facility to be added to invoices. If you were emailing out orders and not invoices the online payment facility would not be available.

 

If you were wanting to allow your customers to pay using the online payments facility the transactions would need to be sent out as invoices not orders

  • sKrael's avatar
    sKrael
    Experienced User
    6 years ago

    This makes the Invoice Payments totally useless to me, sadly. Converting orders to bills decrements our inventory and some customers take a long time to pay (if at all) so we don't convert to bill until the goods are paid and leave the warehouse.

     

    Neil_Mappreciate the reply, although it is not the answer I was hoping for!

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.