Hi HummEng,
Thank you for your post.
To help customers keep track of their accounts and the amount they owe you, statements are usually provided regularly, such as monthly. Statements are an overview of a customer's invoices and payments. It can only, however, let the user send an email to 20 costumers at a time.
If you still need assistance with this, please feel free to create a new post. Rest assured that one of our Moderators will attend to it.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Hi HummEng,
Thank you for getting back to us and providing an update.
I humbly ask for your understanding, and I apologize for my initial response. I understand that bulk emailing is a good feature as it saves time, and it is important for businesses. However, the new MYOB New Essentials cannot bulk email from the contact list as you can in your old MYOB Business. We apologize for any inconvenience with the upgrade. We encourage you to take time to post on our Idea Exchange boards to suggestions, discuss and vote on what you would like to see in MYOB Products. Rest assured that we are doing our best to improve and provide excellent service for our valued customers.
If you need further assistance or if you have questions and concerns, please feel free to create a new post. Rest assured that one of our Community Forum Moderators are happy to assist you.
Kind Regards,
Cel
Hi Cel, I'm sorry buy it is ridiculous to expect med sized business to only email customer statements 20 per time, what world does that work in? I am seriously looking at another accounting software switch after this MYOB upgrade.
Hi HummEng,
We understand your frustration, and this is not an experience we want to provide our customers with. We strive hard to provide a seamless experience to our clients. I regret the inconvenience caused to you. We appreciate your patience and understanding during this time. We will make sure that we raise your concern to the relevant team. Once we have an update, we will post this on this channel. You can check out this link for the updates.
Please contact us again if you still need assistance or if you have questions or concerns in the future. Rest assured that one of our Community Forum Moderators will be happy to assist you.
Kind Regards,
Cel
