Hi ttecha,
Thank you for the response and the attached screenshot.
May I also collect screenshots of the error message when deleting this bill and how this transaction looks like in in the "Find Transaction > Debits and credits" window? Any additional information would be much appreciated.
We look forward to your response.
Thanks,
Genreve
Hi Genreve,
yes i was able to track those transactions down in the find transaction section, it wasn't easy to find them but i did, deleted them and tried it again with success!
now something else you may be able to help with,
i have setup online payments, now when someone does pay me especially using a method that has a fee it automatically marks that invoice as paid however when the bank transaction come through i'm unable to link it due to it already being 'paid' how can i get around this i now have many bank transactions unlinked due to this
cheers
tom
Hi ttecha,
Thanks for the response and the update.
I'm glad one of your concerns is out of your plate.
For your other concern, generally, the Online Invoice Payment transactions automatically match bank transactions if set correctly. We will need to make sure that the option "Automatically match bank transactions to MYOB Bills and Invoices" is marked check from the Banking > Bank Rules window. For the other transactions that are still not matched. The Bank Transaction window will allow you to match paid invoices/bills by matching the transactions to the payment recorded instead of the invoices/bills recorded.
To help you match transactions, you can run the Transaction details report (Reporting menu > Reports > Online invoice payments tab). You can use this to help you match grouped payments in your bank feeds to invoice payments in MYOB Business.
Let us know if you require any further assistance with this.
Thanks,
Genreve
