Supplier cannot be found in Bills search
On the Bills page, when I want to filter bills by a supplier, some of our suppliers cannot be found. Why would this happen? I have checked the supplier details and they are active contacts. My way ar...
Forum Discussion
Hi chrissie15
When you're trying to filter bills by supplier on the Bills page, the "No supplier found" message might appear if the exact name isn't entered. A quick workaround is to enter the initial letter of the supplier's name in the search field. This will trigger the system to load all supplier names starting with that letter. Sometimes the dropdown might not display all suppliers due to space constraints, but rest assured, they're all there in the background. Just wait for the bills to load after entering the initial letter, and you should see the supplier names pop up. Feel free to post if there's anything you need assistance with.
Best regards,
Doreen
Thank you Doreen for your suggestion but I have already tried this and unfortunately it does not work.
Hi chrissie15
Thanks for trying the workaround! If the supplier doesn’t show up in the dropdown after you add their initials, it might be because the supplier contact is inactive in the system. I'd recommend checking that first.
If the supplier contact is active and you're still having issues, try contacting MOCA at myob.com/support for any questions or assistance. If MOCA can’t help, our live chat team will be ready to take over.
Let us know if you need any other help.
Thanks,
GenreveThank you Genreve for your response. The supplier is active, as mentioned in my original post. I also mention that I use the search field as my way around this issue, therefore it is not worth my time to take this issue further.
