Forum Discussion

ben81's avatar
ben81
Member
2 years ago

recording double up of payments causing credits

i am consistently getting MYOB auotomatically adding more than 1 payment to an invoice causing credits i have looked into the clearing caches and I dont seem to have them on my laptop 
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, ben81

 

Thanks for your post, and we're sorry for the delayed response.

 

If you having issue recording payments to invoice, you may check the Help Article: Customer overpayments for more information on how to correct the situation.

 

Feel free to post again anytime you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

  • ben81's avatar
    ben81
    Member
    2 years ago

    that is not whats happening the MYOB programme is duplicating the 1 payment within a minute of each other causing it to show as being paid twice which is not occuring the correct amount goes into my bank but MYOB records it twice causing a credit that is not real 

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