Forum Discussion

Lisa539's avatar
Lisa539
Experienced User
1 month ago

Rounding issues when trying to match bank transactions

Hi I am trying to match one payment to multiple bills in bank transactions. One bill is to be paid in full and the other will be partially paid.  I keep getting the following error.   There are on...
Doreen_P's avatar
Doreen_P
MYOB Moderator
1 month ago

Hi Lisa539,

 

Thanks for already testing out the workarounds from other Community posts, that really helps narrow things down. Since those steps still didn’t clear the “rounding issue” and you can’t match the payment to the bills, it’s best to get in touch with our team. This way, they can check what’s blocking the match. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen

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