Forum Discussion

MLG1's avatar
MLG1
Member
1 day ago

Spliting deposit multiple ways

Hi, I have totally over thought this and now am totally confused.

 

I have a bank deposit for $403.44

Which includes payment for 1 invoice for $233.01,

                                                1 invoice for $247.25

A partial refund for another client for $43.24

and 1 partial refund for $33.58.

 

how do I record this so that the two invoices which were paid in full can be fully allocated.  The customer refunds have been refunded to them through our credit card merchant but im not sure about the allocating of this in MYOB.

 

 

3 Replies

  • Thank you for your reply but the deposit covers different clients as it is from a credit card clearing house.  So, the credits that have been paid out are for one client and I have created the credits on their invoices but how do I get those funds to complete the two other invoice payments which are from another client. Their invoices were paid in full but because credits were issued to another client the full amount of the payments are not available because they are less the credited refunds to the other customer.  

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator

      Hi MLG1

       

      Thanks for clarifying. Since the refunds have already been processed by your credit card merchant, you just need to manually record the payments and refunds in your software.

       

      Record the two customer payments in full, then record the two refunds separately through the merchant clearing account so the net amount matches the $403.44 deposit.

       

      If the credits were created under the wrong customer, correct those first before reconciling the deposit.

                                                

      For more help with matching one bank deposit to multiple transactions, see: https://myob.com/support/myob-business/banking/working-with-bank-transactions/matching-a-bank-feed-to-multiple-transactions


      If you are still stuck, you can reach out to our support team so they can help you through the process. You can reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant.

       

      Regards,
      Genreve

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi MLG1,

     

    Sorry for the confusion here. If your customer has made one payment that needs to be split across several unpaid invoices, record the full payment against one of the open invoices first. If this creates an overpayment, MYOB Business will automatically create a customer credit for the extra amount. You can then go to Sales > Sales returns and credits, select the credit and choose Apply. Enter the amount you want to apply against each of the customer’s unpaid invoices, then click Record. Any remaining credit can be applied to another invoice later or refunded to the customer.

    This process applies to invoices for the same customer. If the payment was entered incorrectly rather than being an overpayment, delete the payment and record it again.

     

    For more information, see Customer overpayments.

     

    Regards,

    Sai