Forum Discussion

SherylBavister's avatar
Cover User
2 months ago



After I send our statements, many of our clients are reporting just receiving a red diagonal line. When I resend the statement individually, the client receives it

1 Reply

  • Hi SherylBavister,


    Thank you for your post.


    I understand that you're experiencing an issue where your clients are receiving a red diagonal line when you send out statements. This is a known issue that our team is currently investigating. In the meantime, a potential workaround is to resize the logo or re-create your customized form, then try again to send the invoices to your clients. This has been found to resolve the issue for some users.


    Please know that your post has been added to the raised ticket for this issue. This helps us document the extent of the issue and aids in our investigation.


    Feel free to create a new post again if you need further assistance.


    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.