Supplier cannot be found in Bills search
On the Bills page, when I want to filter bills by a supplier, some of our suppliers cannot be found. Why would this happen? I have checked the supplier details and they are active contacts. My way ar...
Forum Discussion
Hi chrissie15
Thanks for trying the workaround! If the supplier doesn’t show up in the dropdown after you add their initials, it might be because the supplier contact is inactive in the system. I'd recommend checking that first.
If the supplier contact is active and you're still having issues, try contacting MOCA at myob.com/support for any questions or assistance. If MOCA can’t help, our live chat team will be ready to take over.
Let us know if you need any other help.
Thanks,
Genreve
Thank you Genreve for your response. The supplier is active, as mentioned in my original post. I also mention that I use the search field as my way around this issue, therefore it is not worth my time to take this issue further.
