Hi Earl,
Thank you for your reply. We have followed the above and checked all the settings. The correct accounts have been selected. Some of the invoice online payments we have received in the last few weeks will not allow us to move the amount from the undeposited funds account to our cheque account (this is our allocated account for payments received). MYOB pops up a message stating " you can't edit transactions from a previous financial year". The payment we are trying to move is from this financial year and was paid on 23rd September 2024. Is this a glitch in the software anyone is aware of?
Screenshot attached of the message I receive when trying to move this payment from undeposited account to our allocated cheque account.
Thanks again for your help.
Matt
Hi MattBedford,
The "You can't edit transactions from a previous financial year" error usually pops up when you're trying to edit a Spend Money transaction, even if it's not actually from the previous financial year. To fix this, you usually need to delete the electronic payment first. But in your case, since it's a payment from an OIP transaction that went to an undeposited fund, you may try to create a new undeposited fund account to transfer the amount from the current undeposited accounts to see if it'll move the amount without any error. But if you receive the same error, it might need a bit more digging by our support team. You can reach out to them through live chat via our virtual assistant MOCA or raise a support ticket at myaccount.myob.com.
Cheers,
Princess
HI, I am having the same problem as this. I have checked my settings and all seems okay. However, funds are still going into the undeposited funds and I can't move them. I have selected direct payment to the trading account. Any suggestions to fix this
Elise Murch
Hi Elisem,
Thanks for those extra details. Since you’ve already checked everything and the money’s still landing in Undeposited Funds, you can record a transfer from Undeposited Funds to your trading account instead. (leave the original payment where it is and instead record Banking > Transfer money from Undeposited Funds to your trading account)
If that still doesn’t behave the way it should, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
I hope this helps!
Regards,
Earl
