Why are my invoices CCing to default email when there is NO CC address selected
When sending invoices from web version of MYOB they are CCing to my default email account, this is not happening from desktop version
Forum Discussion
The profile for the employee processing the invoice was set to CC invoices to the default account
Hi CSH1AS,
If invoices sent from the web version are CC’ing your default email address, it’s usually because the invoice email settings for the person sending the invoice are set to CC invoices to that default account. The best thing to check is the invoice email defaults/email setup and remove that CC copy setting if you don’t want those emails sent there. More information here: Set up your default email messages
You can also reach out to our support team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
