Wrong invoice sent to client continuing.
MYOB has inappropriately closed the thread on this matter still without resolution. Threads should not be closed until the issues are fixed. As recently as yesterday (15th December 2023) it was ...
Forum Discussion
I have had the same thing. An invoice that should be have been $640 to a NZ customer was opened by customer to find it was $2,532 to a Maria L**someone in Victoria, Australia - not even a contact in our system. In MYOB system it looked as it should, but on opening it wasn't.
Frustration is the loss of confidence - now checking invoices so we don't have a repeat. Customers these days are (rightly) very prickly about any perceived 'scam' even by companies they use regularly. Just embarrassing.
Hi Suzanne
It's been going on since at least last October according to other threads. MYOB contacted me via a private message yesterday and asked for details which I provided. No response from them yet but I hope they give you the same opportunity.
One of the other "similar" threads provides a link to register a complaint with the financial regulator. If I don't get a reasonable response before long, I intend to report MYOB for privacy breaches and change to another company.
After all...... I will "Mind Your (my) Own Business".
Found another thread in which multiple subscribers describe the problem as far back as January 2022.
Pretty obvious MYOB doesn't care.
Hi, saintjohnny
We sincerely appreciate you taking the time to share this with us. Your concerns are important, and we recognize the impact they may have on your experience. Your feedback is truly invaluable, and we want to assure you that we are dedicated to addressing and resolving this matter to further improve your satisfaction with our services. Your patience and ongoing support within our community mean a lot to us. Thank you again.
Best regards,
Doreen
We just had the same problem. Invoice sent on our letterhead but the invoice client, invoice number, invoice content and amount were completely wrong and not on our system at all. MYOB claimed was my computer issue with stored cookies. Tried to point out that the invoice was recorded correctly on out MYOB account and the issue has occured when their system has forwarded the invoice onto our client. Am really concerned that this will continue to occur as happened to many others. Our client is now concerned that the system has been hacked and they will open a virus if they open any of our invoices.
That's very interesting but completely unsurprising that MYOB told you the problem was at your end. For at least the last two years they have been denying that this is a problem that requires THEM to fix it.
Doreen_Pis merely the latest person (although perhaps it's actually an AI robot) to spout all the meaningless platitudinous garbage that MYOB fobs its customers off with.
Hi, SuzanneWalker
We're delighted to let you know that we have sent you a private message in response to your inquiry. Please don't hesitate to respond to the private message, and we are eager to assist you in any way we can. Your satisfaction is our priority, and we look forward to hearing from you.
Best regards,
Doreen
Hi, SuzanneWalker
We recently requested additional information and are awaiting your response. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.
Best regards,
Doreen
