Forum Discussion
I have had the same thing. An invoice that should be have been $640 to a NZ customer was opened by customer to find it was $2,532 to a Maria L**someone in Victoria, Australia - not even a contact in our system. In MYOB system it looked as it should, but on opening it wasn't.
Frustration is the loss of confidence - now checking invoices so we don't have a repeat. Customers these days are (rightly) very prickly about any perceived 'scam' even by companies they use regularly. Just embarrassing.
Hi Suzanne
It's been going on since at least last October according to other threads. MYOB contacted me via a private message yesterday and asked for details which I provided. No response from them yet but I hope they give you the same opportunity.
One of the other "similar" threads provides a link to register a complaint with the financial regulator. If I don't get a reasonable response before long, I intend to report MYOB for privacy breaches and change to another company.
After all...... I will "Mind Your (my) Own Business".
- saintjohnny11 months agoContributing User
Found another thread in which multiple subscribers describe the problem as far back as January 2022.
Pretty obvious MYOB doesn't care.
- Doreen_P11 months agoMYOB Moderator
Hi, saintjohnny
We sincerely appreciate you taking the time to share this with us. Your concerns are important, and we recognize the impact they may have on your experience. Your feedback is truly invaluable, and we want to assure you that we are dedicated to addressing and resolving this matter to further improve your satisfaction with our services. Your patience and ongoing support within our community mean a lot to us. Thank you again.
Best regards,
Doreen
- CatherineCE11 months agoExperienced Cover User
Dear Doreen_P
I find it hard to understand your delight at receiving private messages from people experiencing the same data breach problem arising from some glitch in MYOB when invoices are sent out. I reported the same problem back in June 2022 and, after repeatedly requesting help both privately and publicly from MYOB, I am STILL WAITING to hear from the technical department regarding resolution of the issue.
It's obviously not regarded as a problem by anyone at MYOB. Therefore, I'll be lodging a complaint to the Office of the Australian Information Commissioner regarding these repeated data breaches and MYOB's disdainful lack of response.
Regards,
Catherine
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