Wrong invoice sent to client continuing.
MYOB has inappropriately closed the thread on this matter still without resolution. Threads should not be closed until the issues are fixed. As recently as yesterday (15th December 2023) it was ...
Forum Discussion
Hi Suzanne
It's been going on since at least last October according to other threads. MYOB contacted me via a private message yesterday and asked for details which I provided. No response from them yet but I hope they give you the same opportunity.
One of the other "similar" threads provides a link to register a complaint with the financial regulator. If I don't get a reasonable response before long, I intend to report MYOB for privacy breaches and change to another company.
After all...... I will "Mind Your (my) Own Business".
Found another thread in which multiple subscribers describe the problem as far back as January 2022.
Pretty obvious MYOB doesn't care.
Hi, saintjohnny
We sincerely appreciate you taking the time to share this with us. Your concerns are important, and we recognize the impact they may have on your experience. Your feedback is truly invaluable, and we want to assure you that we are dedicated to addressing and resolving this matter to further improve your satisfaction with our services. Your patience and ongoing support within our community mean a lot to us. Thank you again.
Best regards,
Doreen
Dear Doreen_P
I find it hard to understand your delight at receiving private messages from people experiencing the same data breach problem arising from some glitch in MYOB when invoices are sent out. I reported the same problem back in June 2022 and, after repeatedly requesting help both privately and publicly from MYOB, I am STILL WAITING to hear from the technical department regarding resolution of the issue.
It's obviously not regarded as a problem by anyone at MYOB. Therefore, I'll be lodging a complaint to the Office of the Australian Information Commissioner regarding these repeated data breaches and MYOB's disdainful lack of response.
Regards,
Catherine
Hi, CatherineCE
Thank you for reaching out, and we sincerely apologize for the prolonged inconvenience you have experienced. We understand the frustration especially when reported several months ago.
To ensure a swift response, could you please provide us with the specific details of your case, such as the ticket number or any reference number you may have received during your previous communications with us? This information will help us locate your case promptly and prioritize its resolution.
We are looking forward to your response.
Best regards,
Doreen
