Wrong invoice sent to client continuing.
MYOB has inappropriately closed the thread on this matter still without resolution. Threads should not be closed until the issues are fixed. As recently as yesterday (15th December 2023) it was ...
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I have had the same thing. An invoice that should be have been $640 to a NZ customer was opened by customer to find it was $2,532 to a Maria L**someone in Victoria, Australia - not even a contact in our system. In MYOB system it looked as it should, but on opening it wasn't.
Frustration is the loss of confidence - now checking invoices so we don't have a repeat. Customers these days are (rightly) very prickly about any perceived 'scam' even by companies they use regularly. Just embarrassing.
We just had the same problem. Invoice sent on our letterhead but the invoice client, invoice number, invoice content and amount were completely wrong and not on our system at all. MYOB claimed was my computer issue with stored cookies. Tried to point out that the invoice was recorded correctly on out MYOB account and the issue has occured when their system has forwarded the invoice onto our client. Am really concerned that this will continue to occur as happened to many others. Our client is now concerned that the system has been hacked and they will open a virus if they open any of our invoices.
That's very interesting but completely unsurprising that MYOB told you the problem was at your end. For at least the last two years they have been denying that this is a problem that requires THEM to fix it.
Doreen_Pis merely the latest person (although perhaps it's actually an AI robot) to spout all the meaningless platitudinous garbage that MYOB fobs its customers off with.
