wrong payment assigned to invoice
I have an outstanding invoice in my acounting. MYOB has wrongly assigned a pauyment made in 2019 to this outstanding invoice so the invoice is marked as paid. How do i correct this and WHY? would...
Forum Discussion
Hi Loves,
Thank you for posting and welcome to the Community Forum.
I'm sorry to hear about the payment being recorded in the wrong invoice. I understand the importance of recording the payment to the correct invoice. I recommend deleting the payment and redoing it to the right invoice, as there is no way to change the invoice the payment is connected to. As for why this was recorded this way, we will need more information regarding the payment. May I know how and when the payment was recorded?
We look forward to your response.
Thanks,
Genreve
Hi Loves,
I hope you are well today. I haven't received any responses from you since Friday.
Feel free to let us know if you require any further assistance with this.
Thanks,
Genreve
Hi Loves,
We are closing this case as we haven't received any updates regarding this concern.
If you still require help, feel free to post again in the forum.
Thanks,
GenreveHello, this is not resolved.
A 2019 payment was automatically assigned, by MYOB, not my me to an invoice I sent this year.
That 2019 payment is already assigned to its 2019 invoice.
I can't reassign this payment as it is already assigned -
I don't understnad how it could have automatically assigned itself to this 2023 invoice, but the most important issue is that my client can't pay me because the reminder emails say the invoice is already paid.
How do i delete this wrongly assigned payment.
Your documentation adivse to reassign that payment, but i can't do that as it is already assigned to its invoice from 2019.
When will you get online chat support with live support agents?
this is a ridiculously long process for getting support from a world renowned accounting software.
Hi Loves
Sorry to hear that the issue is ongoing! If the new payment has been applied to a closed invoice from 2019, this could have created a credit note for the customer. Kindly navigate to Sales-> select the customer and check the status. If you can grab a screenshot of both the invoices (2019 and 2023) this will help us to guide, you through deleting the correct payment.
Meantime, you can reach out to our live chat via this link Contact us - MYOB Support, wherever you see a purple chat bubble it connects you to MOCA, our virtual assistant and it redirects you to Live chat and other help options.
Regards
Priya Selvaraj
