Forum Discussion

AlexBint's avatar
AlexBint
Experienced User
2 days ago
Solved

Capture app

Today the capture app stopped working. It says it needs to be updated to a new version. I went to the app store and there isn't a new version. Is there a fault with it?
  • AmandaMYOB's avatar
    AmandaMYOB
    6 hours ago

    Hi all!

    We’ve resolved the issue affecting some MYOB Capture app customers in New Zealand using Android devices.The latest version of the app includes a fix for the incorrect message saying, “This version is not valid anymore. Please update to the latest version.”To get the fix, update the MYOB Capture app to the latest version in the Google Play Store.

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
1 day ago

Hey all.

We’re aware of an issue affecting some MYOB Capture app customers in New Zealand using Android devices.


An error message may appear with, “This version is not valid anymore. Please update to the latest version.”
If you see this message, do not click “ok”, as this will close the app. Instead, tap outside the message box to dismiss the message and continue using the app. You can still log in and upload receipts to Uploads and In-tray as normal.
This issue only affects Android users. iOS is not affected.


Our team is currently working on a fix, and we’ll share another update once this issue is resolved.

  • HowardN's avatar
    HowardN
    Experienced User
    9 hours ago

    Nope, still doesn't work
    Unable to draw a Crop rectangle around the receipt and app shuts down
    Xero doesn't do this to us

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