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Mike_MYOB's avatar
Mike_MYOB
Community Manager
11 days ago

Rejected emails - 04/11

Hi all,

Our team is currently investigating an issue with emailing invoices to some recipients.


Commonly customers are reporting the error:

  • Diagnostic-Code: smtp; 550 5.7.1 Policy-DT510: Rejected content policy
    violation
  • It does not appear as though this is specific to one domain as the below have been identified as rejected by customers so far
    • optusnet.com.au
    • iinet.net.au
    • ozemail.com.au
    • froggy.com.au
    • aapt.net.au
    • tpg.com.au
    • netspace.net.au
    • internode.on.net

If you are affected by this error, please download the invoice PDF and email it directly.
We're sorry for the inconvenience this may cause, and thanks for bearing with us while we work on it. 

 

If you are experiencing an issue that doesn't relate to this notification, you can ask the community, visit our status page or see all ways to contact MYOB here

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